Questions, answered.
What file types can I check?
PDF, PowerPoint (.pptx), Word (.docx), Excel (.xlsx), PNG, JPG and SVG. Decks are checked slide by slide and documents page by page, up to 40 pages. The report always says which pages it covered. Every upload also gets its own accessibility result on the same screen, read from the original file.
Do I need a brand guidelines document?
No. If you have one, upload it and we read the colors and fonts out of it for you to confirm. If you do not, type in one logo, one color and one font and you are ready — add the rest anytime.
How accurate are the checks?
Logo and color are measured, not judged. The logo is compared pixel by pixel and color is measured the way the human eye sees it, so a finding there is a fact. Font, layout and spacing are checked by AI and shown with a confidence level. Low-confidence findings are worth a look by eye.
What does the accessibility scan actually test?
It finds your pages from your own sitemap and tests each one against the accessibility rules (WCAG) your country’s law points to: ADA or Section 508 in the US, the European Accessibility Act, UK, Canada, Australia, or WCAG 2.2 AA. Unlike most scanners it also opens menus, pop-ups and expandable panels and tests again, walks every page with the keyboard, and checks the PDFs your pages link to. Findings are pinned on screenshots, links are tested for dead ends, 22 guided checks cover what a machine can’t judge, and you can schedule re-scans and generate a publishable statement. Automated testing covers roughly a third of the rules, so a clean result is a floor, never proof that the standard is met.
Are my files used to train AI?
No. Your files are never used to train AI — ours or anyone else’s — and you control how long uploaded review files are kept.
What is the difference between an Asset Review and a Brand Audit?
An Asset Review answers a narrow question: is this one file on-brand? A Brand Audit answers the bigger one: how consistently is the brand used across everything you ship? You add recent examples from each channel (social, brochures, presentations, sales material, the website), every file is measured like a normal review, and the results roll up into one Brand Audit Score with the weakest channels ranked, a fix-first list and a client-ready PDF. Each file in an audit uses one review from your allowance.
Why not just have a designer look at it?
A designer’s eye is good. It is also busy, and it forgives a slight stretch or a color that’s a shade off. ChecksTrue measures the logo and color to the pixel, checks every page of a 40-page document, and records what it found. Use it before the designer looks, so the designer’s time goes on judgement, not spotting.
What if it flags something my client has approved?
Dismiss it with a reason. The dismissal is recorded in your audit log and the score is recalculated when the report is regenerated.
Do I still need a proper accessibility audit?
For a legal declaration, yes. Automated tools can test roughly a third of the accessibility rules. ChecksTrue tests that third properly, gives your team the other 22 checks to work through, and records who did what. That is the evidence trail a real audit is built on.
Can I put my agency’s name on the reports?
Yes. On the Agency plan, PDF reports, accessibility statements and shared report links carry your logo, name and color, not ours.